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TLA Member Success Stories & Case Studies | The Landlord Association

Member Success Stories & Case Studies

Real cases from UK landlords and agents using TLA’s verified network. Clear problems, practical support journeys, transparent outcomes—and what it really cost vs. going fully down the legal route.

Transparent Costs Verified Partners Fast Turnarounds

Each case includes: the initial problem, the TLA support journey, outcome, timeline, and a cost comparison with a typical solicitor-only route.

🏠 Landlord • Single-Let

Rent Arrears (4 months) — Section 8 & Pre-Action Protocol Done Right

Location: Birmingham • Property: 2-bed flat • Tenancy: AST (periodic)
Time to resolution
6 weeks
Total TLA outlay
£395

Initial Problem

Tenant fell 4 months behind on rent (£4,800). Landlord worried about paperwork errors leading to dismissal and further delays.

TLA Support Journey

  • Rapid compliance audit (deposit, prescribed info, EPC, EICR, GSR, How to Rent).
  • Pre-Action Protocol letter drafted and served; repayment options offered.
  • Section 8 Notice (Grounds 8, 10, 11) drafted & served via tracked method.
  • Court pack prepared (rent schedule, witness statement, evidence bundle).

Outcome

Tenant agreed to vacate within 21 days via undertaking. Landlord recovered £2,400 via plan; no hearing required.

“The protocol letter and clean paperwork made the difference.”

Costs & Savings

ItemTLA PathTraditional Legal Route
Compliance audit + strategy£95£350–£600
Pre-Action letter£75£200–£400
Section 8 drafting & service£85£250–£450
Court pack (if needed)£140£400–£800
Total£395£1,200–£2,250
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🧾 End of Tenancy • Deposit

Deposit Dispute — Evidence Pack Wins £1,035 in ADR

Location: Bristol • Property: 3-bed house • Scheme: Custodial
ADR decision
14 days
Net result
£1,035 awarded

Initial Problem

Outgoing tenants disputed deductions for cleaning, garden, and a damaged oven. Landlord lacked a tidy evidence file.

TLA Support Journey

  • Compiled a chronological evidence bundle (check-in/out, photos, invoices).
  • ADR submission drafted—factual, referenced clauses and scheme guidance.
  • Coached landlord on tone and avoiding over-claiming.

Outcome

ADR awarded £1,035 to the landlord. “Fair wear and tear” claims rejected due to strong evidence.

Costs & Savings

ItemTLA PathTraditional Legal Route
Evidence audit & ADR drafting£145£350–£700
Inventory advice (future)£55—
Total£200£350–£700
Get Deposit Help Read the Guide
🏘️ HMO • Compliance

Licensing Scare — Avoided £12,000 Penalty with Fast Remediation

Location: Leeds • HMO: 5-bed • Council Warning: Unlicensed operation
Risk removed
10 business days
Estimated fine avoided
£12,000

Initial Problem

Council letter alleged mandatory licensing threshold crossed. Risk of civil penalties.

TLA Support Journey

  • Licensing assessment & gap analysis (room sizes, fire doors, regs).
  • Application pack & representations letter prepared.
  • Introduced accredited contractor for LACORS fire safety works.

Outcome

Council accepted licence application with no civil penalty due to swift remediation.

Costs & Savings

ItemTLA PathTraditional Legal Route
Audit + council response£225£600–£1,200
Application assembly£180£500–£900
Contractor intro£0 (member rate)—
Total (excl. fees)£405£1,100–£2,100
Fix HMO Compliance Talk to a Specialist
🔎 Breach • Subletting

Unauthorised Subletting — Ground 12 Breach, Possession in 7 Weeks

Location: London • Property: 1-bed flat • Detection: Utility usage + neighbour reports
Possession
7 weeks
Total spend
£485

Initial Problem

Primary tenant short-letting; complaints and accelerated wear.

TLA Support Journey

  • Built evidence pack (screens, fob logs, statements).
  • Served breach notice with curative option; refusal recorded.
  • Section 8 (Ground 12) and court claim with clean bundle.

Outcome

14-day possession granted; vacated on day 12. Partial deposit retained for proven damages.

Costs & Savings

ItemTLA PathTraditional Legal Route
Evidence pack & notice£150£400–£700
Bundle & claim help£335£700–£1,200
Total£485£1,100–£1,900
Report a Breach Get Templates
🏢 Agent / Property Management Tier (Trade)

Agency Complaint & CMP Review — Kept Client, Closed Case

Location: Manchester • Portfolio: 320 managed units • Issue: Misallocation claim
Case closed
3 weeks
Renewal retained
£18k fees

Initial Problem

Client-money mishandling alleged; risk of redress escalation and reputational damage.

TLA Support Journey

  • CMP & reconciliation review found timing issue, not loss.
  • Response letter with rectification steps & goodwill credit.
  • Scripts/process refresh; redress guidance pathway.

Outcome

Landlord accepted outcome; 12-month renewal signed. No public complaint.

Costs & Savings

ItemTLA PathTraditional Legal Route
CMP/ledger review + letters£395£1,200–£2,500
Scripts/process packIncluded£350–£800
Total£395£1,550–£3,300
Access Trade Support Partner FAQs
Are outcomes guaranteed?

No. We don’t guarantee outcomes—no one credible does. What we do guarantee is clean process, transparent pricing, and access to specialists who deal with property law daily.

What if my case is complex?

We’ll triage quickly. If a solicitor or barrister is the right next step, we’ll connect you and keep costs predictable, with your consent at every stage.

*Case studies are representative composites based on real workflows and typical costs we observe. Figures are indicative and may vary by location, complexity, and counterparty conduct.

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