Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Fully Managed Agency Agreement (RRA Ready 2026)

Description

This professionally drafted template is part of the TLA Agent Compliance Pack™ from The Landlord Association (TLA). It has been created for UK letting agents providing fully managed services and has been updated to reflect the Renters’ Rights Act 2026, giving agents a stronger, more compliant agreement to use with landlord clients.

Purpose & Use Case

This document is designed for letting agents who provide a complete property management service on behalf of landlords. It sets out the agent’s authority, scope of services, fees, legal protections, and landlord responsibilities in a clear and commercially robust format. It is ideal for:

Agencies offering fully managed lettings services
Setting out ongoing management responsibilities clearly
Protecting agent fees, authority, and operational scope
Updating older terms of business for RRA 2026 readiness

What This Agreement Covers

Marketing, tenant referencing, and tenancy setup
Ongoing rent collection and arrears procedures
Maintenance coordination and contractor instruction authority
Property inspections, key holding, and access rights
RRA 2026 compliance wording and landlord obligations
Fee protection, introduced tenant clauses, and liability limitations

Who Should Use This Document?

Letting agents offering fully managed services
Property management businesses
Agencies updating legacy landlord terms of business
Business Members preparing for the Renters’ Rights Act 2026

When Should It Be Used?

This agreement should be used at the point a landlord instructs your agency on a fully managed basis. It is particularly valuable when onboarding new landlords, replacing outdated agency terms, or preparing your business for the new tenancy and possession framework introduced by the Renters’ Rights Act 2026.

Additional Support

Need the full suite? Visit the
TLA Agent Compliance Pack™
to access the full document bundle, including Rent Collection, Let Only, and the Landlord Compliance Guide.

⚖️ RRA Ready – Why This Matters

This agreement has been updated to reflect the most significant change to landlord regulation in over 30 years, including:

The abolition of Section 21 no-fault evictions
Periodic tenancies becoming the default structure
New rent increase restrictions and notice requirements
Stronger landlord compliance obligations and documentation standards

For wider legal support and landlord dispute assistance, visit the
Legal Support Hub.

This document is provided by The Landlord Association (TLA) for general information and personal reference purposes only. TLA is not a regulated legal practice and does not offer legal advice. These templates are not a substitute for professional legal services. Users are advised to seek independent legal advice via our Legal Partners before relying on any part of this document in formal proceedings. Use of this template is at your own risk.

[changelog]