Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

What benefits do affiliates receive?

Earn 20–30% recurring commissions, access real-time tracking, receive monthly payouts, and get dedicated support with promotional resources.

How does the affiliate program work?

Affiliates get a unique tracking link to share; commissions are earned on signups, purchases, or renewals tracked through the system.

What are the affiliate requirements?

Use approved links, comply with advertising laws, maintain ethical conduct, engage audiences monthly, and respond promptly to updates.

What benefits do maintenance & repair providers receive?

Listings in downloadable inspection templates, referrals from repair logs, eligibility for emergency response, branding in compliance tools, and quarterly engagement insights.

What benefits do members receive?

Access to certified trades, direct booking links, verified local experts with ratings, and support backed by TLA verification.

How does the referral process work?

Tenants or landlords log repair requests triggering referrals; providers must respond within 24 hours to maintain panel status.

What benefits do insurance providers receive?

Featured placement in compliance content, referral triggers linked to documents, co-branded quote tools, inclusion in best practice library, and monthly performance insights.

What benefits do members receive?

Quick access to vetted insurers, fast support for claims, fixed pricing, FCA accreditation, and direct insurer links.

How does the referral process work?

Members seek support via forms or templates; matching insurers are notified instantly and must respond within 24 hours to maintain eligibility.

Deposit & Dispute Tools

Manage deposit protection, deductions, and disputes.

Finance Partner

Deposit & Dispute Tools

Landlord Document 09 Deposit Protection Confirmation Letter

Landlord Document 10 Deposit Deduction Itemisation Sheet

Landlord Document 11 Deposit Dispute Summary Template

Landlord Document 12 Deposit Return Checklist