Terms & Conditions

1. Introduction & Acceptance

These Terms and Conditions ("Terms", "Agreement") govern your use of The Landlord Association ("TLA", "we", "us", "our") website at landlordassociation.org.uk and all associated services, resources, and products.

By accessing or using our website, registering for membership, purchasing SOS services, or engaging with our content, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

2. Eligibility

You must be at least 18 years old to use our services. By using TLA, you represent and warrant that:

• You are 18 years of age or older
• You have the legal capacity to enter into a binding agreement
• All information you provide is accurate, current, and complete
• You will maintain the accuracy of such information

3. Membership

3.1 Membership Types

TLA offers various membership tiers for landlords, tenants, and agents, each with specific benefits and resource access levels. Membership details, pricing, and benefits are available on our membership pages.

3.2 Registration

To become a member, you must:

• Complete the registration process accurately
• Select your membership tier
• Provide valid payment information
• Agree to these Terms and our Privacy Policy

3.3 Membership Duration & Renewal

Memberships are offered on an annual subscription basis unless otherwise stated. Your membership will automatically renew at the end of each term unless you cancel before the renewal date. We will notify you in advance of any renewal charges.

3.4 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

3.5 Membership Benefits

Members gain access to:

• Legal resource library and templates
• Member-only guides and compliance tools
• SOS service discounts (where applicable)
• Priority support and updates
• Exclusive partner offers

4. SOS Services

4.1 What Are SOS Services?

TLA offers specialist on-demand legal support packages ("SOS Services") including legal letter drafting, tenancy agreement review, compliance audits, Section 8/21 assistance, arrears recovery support, court bundle preparation, and related services.

4.2 Service Purchase

SOS Services are purchased individually through our website via secure payment processing (WooCommerce/Stripe). Each service has a defined scope, deliverables, and turnaround time as specified on the service page.

4.3 Service Delivery

We will deliver SOS Services within the stated timeframe from the point at which you have:

• Completed payment
• Submitted all required information and documentation
• Responded to any clarification requests from our team

Delivery is typically via email or through your member dashboard. Delays caused by incomplete information or late responses from you will extend the delivery timeline accordingly.

4.4 Scope Limitations

4.5 Your Responsibilities

When purchasing SOS Services, you agree to:

• Provide accurate, complete, and timely information
• Review all deliverables carefully before use
• Seek independent legal advice for complex or high-risk matters
• Use documents and guidance responsibly and lawfully

5. Payment & Pricing

5.1 Membership Fees

Membership fees are stated on our pricing pages and are charged annually (or as otherwise specified). Fees are non-refundable except as required by law or as specified in our Refund Policy.

5.2 SOS Service Pricing

Each SOS Service has a fixed price displayed at the point of purchase. Prices are inclusive of VAT where applicable. Payment is required in full before service delivery commences.

5.3 Payment Processing

Payments are processed securely via Stripe and WooCommerce Payments. We do not store your full payment card details. By providing payment information, you authorize us to charge the stated amount.

5.4 Price Changes

We reserve the right to change membership fees and service pricing. Current members will be notified at least 30 days before any price increase affecting renewal.

6. Refunds & Cancellations

6.1 Membership Cancellations

You may cancel your membership at any time by contacting us at legal@landlordassociation.org.uk. Cancellation will take effect at the end of your current billing period. No refunds will be issued for partial membership periods.

6.2 SOS Service Refunds

SOS Service refunds are provided under the following conditions:

• Before Work Commences: Full refund available if requested within 24 hours of purchase and before we begin work
• Non-Delivery: Full refund if we fail to deliver the service within the stated timeframe through our own fault
• Material Error: Partial or full refund if the delivered service contains material errors that cannot be corrected

Refunds are not available after service delivery unless the above conditions apply. Dissatisfaction with template wording or stylistic preferences does not constitute grounds for refund.

6.3 Refund Process

To request a refund, email legal@landlordassociation.org.uk with your order details and reason. Refunds are processed within 14 business days of approval.

7. Intellectual Property

7.1 TLA Content

All content on the TLA website, including text, graphics, logos, templates, guides, and software, is the intellectual property of TLA or our licensors and is protected by UK and international copyright laws.

7.2 Licensed Use

Members and SOS Service purchasers are granted a limited, non-exclusive, non-transferable license to:

• Access and use TLA resources for personal or business use in connection with UK landlord-tenant matters
• Download and customize provided templates for their own use
• Print or save documents for their records

7.3 Prohibited Uses

You may not:

• Resell, redistribute, or commercially exploit TLA content
• Remove copyright notices or branding from templates
• Share member-only content with non-members
• Use automated systems to scrape or download content in bulk
• Reverse engineer any software or systems

8. User Conduct

You agree to use TLA services lawfully and responsibly. Prohibited conduct includes:

• Providing false, misleading, or fraudulent information
• Impersonating another person or entity
• Harassing, threatening, or abusing our staff or other users
• Attempting to gain unauthorized access to our systems
• Uploading malicious software or harmful code
• Using services for illegal purposes or to facilitate illegal activity
• Violating any applicable laws or regulations

9. Third-Party Services & Partners

9.1 Partner Relationships

TLA maintains partnerships with verified service providers (e.g., insurance brokers, mortgage specialists, legal panel solicitors, compliance software providers). These partnerships allow us to refer members to trusted specialists.

9.2 Third-Party Responsibility

TLA is not responsible for the services, advice, or conduct of third-party partners. Any engagement with external providers is subject to their own terms and conditions. We recommend reviewing partner terms before proceeding with their services.

9.3 External Links

Our website may contain links to external websites. We do not endorse or assume responsibility for third-party content or practices. Use of external sites is at your own risk.

10. Commercial Partnerships & Referral Arrangements

10.1 TLA Commercial Partnerships Ltd

The Landlord Association operates commercial activities through a separate legal entity, TLA Commercial Partnerships Ltd (Company No. 16844398), which manages sponsorships, marketing partnerships, advertising arrangements, and agency services on behalf of the association.

Clear Separation of Activities:

• TLA Commercial Partnerships Ltd handles: Commercial sponsorships, partner referrals, advertising placements, and regulated partnership agreements
• The Landlord Association directly handles: Membership subscriptions, SOS service sales, member support, and content delivery

10.2 Referral Fees & Commissions

TLA Commercial Partnerships Ltd may receive referral fees, commissions, or sponsorship payments from partners when members engage with partner services (e.g., insurance providers, mortgage brokers, legal services, compliance tools).

10.3 No Obligation to Use Partners

References to partner services are provided for member convenience only. You are under no obligation to use any partner service, and your membership benefits are not contingent on engaging with partners.

10.4 Partner Independence

Partner services are provided by independent third parties. TLA and TLA Commercial Partnerships Ltd are not responsible for partner service quality, delivery, pricing, or compliance. Each partner operates under their own terms and conditions, which you should review before engagement.

10.5 FCA Regulated Activities

Where partnerships involve Financial Conduct Authority (FCA) regulated activities (e.g., insurance, mortgage, or financial product referrals), TLA Commercial Partnerships Ltd operates in compliance with applicable FCA rules. TLA does not provide regulated financial advice. Any financial decisions you make based on partner referrals are your own responsibility, and you should seek independent financial advice where appropriate.

11. Market Research, Surveys & Member-Generated Content

11.1 Survey Participation

TLA occasionally conducts member surveys to gather insights on landlord experiences, market conditions, service providers, and industry trends. Participation is voluntary and anonymous unless you choose to provide identifying information.

11.2 Use of Survey Data

Survey responses may be aggregated and published as market research reports, industry insights, or member feedback summaries. Published data is anonymized and does not identify individual respondents unless explicit consent is provided.

11.3 Survey Findings Disclaimer

11.4 No Endorsement or Recommendation

TLA does not endorse, recommend, or guarantee the quality, performance, or suitability of any company, service, or product mentioned in survey findings or market research reports. Members must conduct independent research and seek professional advice before making purchasing decisions based on survey data.

11.5 Liability Exclusion for Survey Content

TLA accepts no liability for decisions made based on survey findings, market research, or member-generated content. Published survey data is provided "as is" for informational purposes only. To the fullest extent permitted by law, TLA disclaims all warranties and liability arising from reliance on survey content.

11.6 Third-Party Use of Survey Data

Survey reports and findings are protected by copyright and may not be reproduced, redistributed, or used for commercial purposes without TLA's written permission. Members may reference survey findings for personal use but must attribute the source as "The Landlord Association Member Survey [Year]."

12. Disclaimers & Limitations of Liability

12.1 No Legal Advice

12.2 No Financial or Insurance Advice

TLA does not provide regulated financial advice, insurance advice, or recommendations to purchase specific financial products. Information provided on our website, in surveys, or through partner referrals is for general information purposes only. You must seek independent professional advice before making financial or insurance decisions.

12.3 Service "As Is"

TLA services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that services will be uninterrupted, error-free, or that content is always accurate or complete.

12.4 Limitation of Liability

To the fullest extent permitted by UK law, TLA shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from reliance on content, templates, or survey findings
• Errors or omissions in content or services
• Third-party actions or services
• Decisions made based on partner referrals or survey data

Our total liability under these Terms shall not exceed the amount you paid to TLA in the 12 months prior to the event giving rise to the claim.

12.5 Exceptions

Nothing in these Terms shall exclude or limit liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded under UK law

13. Indemnification

You agree to indemnify, defend, and hold harmless TLA, TLA Commercial Partnerships Ltd, and their respective officers, directors, partners, and employees from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of TLA services
• Your breach of these Terms
• Your violation of any law or third-party rights
• Your provision of inaccurate or misleading information
• Your reliance on survey findings or partner referrals
• Your use of templates or documents provided by TLA

14. Data Protection & Privacy

Your use of TLA services is subject to our Privacy Policy, which details how we collect, use, and protect your personal data under UK GDPR and the Data Protection Act 2018.

By using our services, you consent to data processing as described in our Privacy Policy. You have rights regarding your data, including access, rectification, erasure, and data portability. To exercise these rights, contact legal@landlordassociation.org.uk.

14.1 Survey Data Processing

When you participate in TLA surveys, your responses are processed in accordance with our Privacy Policy. Survey data is anonymized before publication unless you provide explicit consent for attribution. You may withdraw consent for data use at any time by contacting us.

14.2 Commercial Partnership Data Sharing

If you engage with partner services through TLA referrals, we may share necessary contact information with partners to facilitate service delivery. This data sharing is conducted in accordance with our Privacy Policy and UK data protection law. You will be informed before any data is shared with third parties.

15. Termination

15.1 Termination by You

You may terminate your membership at any time by canceling your subscription. SOS Service purchases cannot be canceled once work has commenced.

15.2 Termination by TLA

We reserve the right to suspend or terminate your account immediately and without notice if:

• You breach these Terms
• You engage in fraudulent activity
• Your conduct poses a risk to TLA or other users
• We are required to do so by law

15.3 Effect of Termination

Upon termination:

• Your access to member resources will cease
• No refunds will be issued for unused membership periods (unless required by law)
• You must cease using TLA content and templates
• Provisions that by their nature should survive (e.g., intellectual property, disclaimers, indemnification) will remain in effect

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website with an updated effective date. Material changes will be communicated via email to active members.

Your continued use of TLA services after changes constitute acceptance of the modified Terms. If you do not agree to changes, you must discontinue use and cancel your membership.

17. Dispute Resolution

17.1 Informal Resolution

If you have a complaint or dispute, please contact us first at legal@landlordassociation.org.uk. We will make reasonable efforts to resolve the matter informally within 14 days.

17.2 Formal Dispute

If informal resolution fails, disputes shall be resolved through binding arbitration under the CEDR (Centre for Effective Dispute Resolution) rules. Arbitration proceedings shall take place in London, England.

17.3 Class Action Waiver

You agree to bring claims individually and not as part of any class or representative action. Class arbitrations and class actions are not permitted.

18. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes that cannot be resolved through arbitration shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that achieves the original intent to the greatest extent possible.

20. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and TLA regarding use of our services. They supersede all prior agreements, understandings, or representations.

21. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by TLA.

22. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

23. Force Majeure

TLA shall not be liable for failure to perform obligations due to circumstances beyond our reasonable control, including acts of God, cyberattacks, government restrictions, pandemics, strikes, or technical failures. We will notify you promptly if force majeure affects service delivery.

24. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where our Terms conflict with your statutory rights, your statutory rights prevail.

25. Notices

All notices under these Terms shall be in writing and sent to:

Notices to you may be sent to the email address associated with your account. Notices are deemed received: (i) if by email, on transmission; (ii) if by post, 3 business days after posting.