Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Using TLA Legal Documents

All legal documents from The Landlord Association (TLA) are professionally formatted, court-ready templates built to help you meet legal obligations and assert your rights with confidence.

📁 What’s Included in Each Document Pack?

Editable Word (.docx) files with clearly fillable fields
Secure PDF downloads for offline sharing or court use
Comprehensive disclaimers and embedded guidance notes
Version control for legal compliance (e.g. TLA-LLD-03 v1.0)

All templates are reviewed and updated in line with UK legislation and case law changes.

📝 How to Complete and Use a Document

Names, dates, addresses, rent, deposit info, and signatures
Use Word format for editing, then export to PDF before sending

Refer to the Legal Support Hub for step-by-step guides on completing specific documents.

⚖️ Legal Validity & Use Cases

Accepted by deposit schemes (TDS, mydeposits, DPS)
Suitable for Small Claims Court proceedings
Use in negotiation, evidence, and dispute resolution

Note: TLA is not a regulated law firm. For complex matters, contact a qualified legal partner.

📂 Document Categories & Popular Templates

Tenants: Disrepair letters, deposit disputes, notice to quit
Landlords: AST agreements, deposit schedules, guarantor forms
Agents: Terms of business, checklists, reports

Top templates:

🔐 Member Access & Download

Login: landlordassociation.org.uk/login
Go to: Member Downloads
Select your plan & download .docx or .pdf format

Need help? Contact Legal Support.

Disclaimer: The Landlord Association templates do not constitute legal advice. For court or litigation matters, please consult a TLA Legal Partner.