Do I need to be a member to ask a legal question?

Yes. Legal support is a members-only feature. You can log in or join free to access this feature.

How long does it take to receive a reply?

Most enquiries are responded to within 48 hours. Complex queries may take longer, but all updates will be visible in your member dashboard.

What kind of legal issues can I submit?

You can submit tenancy-related questions, including issues with deposits, repairs, eviction, or rental agreements. Our team offers guidance and may prepare documents to assist.

Who can submit a document?

Only registered TLA members can submit legal documents or evidence. Please ensure you are logged in before submitting.

What types of documents can I upload?

You may upload any tenancy-related documentation such as tenancy agreements, deposit records, maintenance logs, or evidence for legal support. PDF, Word, and image formats are supported.

Where can I view my submitted documents?

All submitted documents are accessible via your member dashboard. You'll also receive a confirmation after each upload.

What types of claims can I submit?

You can submit claims related to deposit disputes, disrepair, harassment, rent arrears, illegal eviction, or tenancy contract breaches.

Is there a cost to submit a claim?

Members can submit claims as part of their membership. Some advanced services may carry a small fee.

How long will it take to hear back?

Initial claim reviews are usually completed within 2–3 working days.

Where can I check my claim status?

All updates are posted in your Member Dashboard. Email alerts are also sent for important actions.

Who will respond to my enquiry?

Our legal support team, including experienced case assessors and housing law specialists, will review your enquiry and respond via your member dashboard.

Is my enquiry confidential?

Yes. All submissions are strictly confidential and handled in accordance with our data protection policy and ethical guidelines.

How long does it take to receive a response?

You will typically receive a reply within 48 hours. More complex enquiries may take slightly longer, and all updates will be posted to your dashboard.

Can I ask more than one question?

Absolutely. Members can submit multiple enquiries as long as each is related to a distinct tenancy or legal issue.

What if I need a legal document created?

If your situation requires a formal letter or court-ready document, our team will assess your case and draft it for you — this is included in Premium membership.

Compliance Documents Archives | TLA - The Landlord Association

TLA Holding Deposit Form — Tenant Fees Act 2019 (RRA Ready)

Holding Deposit Form and Compliance Record for landlords and letting agents in England. Record the amount received, statutory deadline, application outcome, refund, application toward the tenancy, or any proposed lawful retention. TLA Holding Deposit Form and Compliance Record Tenant Fees Act 2019 – Schedule 2 Holding Deposit Form & Compliance Record Record the holding deposit, […]

Tenancy File Index / Contents Sheet

Internal tenancy file index for recording documents held, served, signed, current and stored across the full tenancy file.

Safety Certificate Renewal Tracker

One-property tracker for monitoring safety certificates, licence renewals, insurance dates and compliance review actions.

Tenancy Compliance Audit Sheet

Internal compliance audit sheet for reviewing tenancy status, safety records, statutory documents, risks and required actions.

Tenant Document Receipt & Acknowledgement

Signed tenant receipt confirming which statutory and tenancy documents have been received and retained on file.

Pre-RRA How to Rent Guide – Legacy Government Reference

Pre-RRA How to Rent guide retained for legacy tenancy and Section 21 reference only. This government guide has been withdrawn and should not be treated as the current tenant information document for post-RRA tenancy compliance.

PRS Database Registration Notice | Landlord Compliance

PRS Database Registration Notice PRS Database Registration notice templates help landlords confirm that a rental property has been registered and that key tenancy information has been recorded for compliance under the Renters’ Rights Act 2026. What this document covers PRS registration number and registration date Registered landlord and property details Tenant-facing confirmation of database registration […]

Category: Compliance Documents